Work card 01 / build types
Each track starts with the people and task being served, then defines language, access, data, failure, acceptance, and maintenance before implementation.
Build clear public information, accessible contact and intake, booking or request flows, customer portals, and mobile journeys with approved Spanish content and recoverable errors.
Replace repeated copying and unclear handoffs with explicit records, status, permissions, notifications, integrations, and a manual fallback.
Inventory the live system, preserve a backup, reproduce the failure, measure the starting point, repair the smallest safe scope, and leave rollback and maintenance notes.